Customer Service & FAQs
Q. I missed the webinar last night, is there any way I can watch a replay?
A. If the webinar is part of the Wholesaling University it will be available for replay within the University website in the CLASSROOM SECTION. Please take a look at the Calendar. All videos are posted 24-48 hours from the time the live webinar has been conducted. However, a majority of our replay videos are posted on FRIDAYS.
Webinars are always recorded. If it is not associated with Wholesaling University it will be it will be in the blog section of the FortuneBuilders website: www.FortuneBuilders.com/Blog
Q. Do you do joint ventures with students?
A. Yes, we do joint ventures with students. In order for us to consider partnering with you on any joint venture projects we need to accurately analyze the deal with the following information:
1) Lead Interview Sheet – Completely filled out.
2) ARV – With supporting comps (listing details and pictures)
3) Repair Estimate Sheet filled out – With Pictures
4) Debt on the property (From lead interview sheet…including any liens or back taxes)
5) Purchase Price
The profit split is determined based on our level of involvement.
We also offer Transactional Funding, Proof of Funds, Deal Submission and more on our lending website: www.FBCashFunding.com.
Q. How do we buy from your Bulk REO property packages?
A. To access the information on the Bulk REO properties you will need to fill out a consultation form. Use the following link to access this online form: www.FortuneBuilders.com/reo
Q. I purchased your product from and event/webinar and had the product shipped, what is the status of my shipment.
A. If you have purchased a product from a webinar or at an event but were unable to take the product home with you, your product will be shipped from our fulfillment house in Florid. Please allow 5-7 business days for your product to arrive. Once the shipment has been placed with our fulfillment company you will receive an email with your tracking number.
Q. Who do you recommend as a data list provider, bandit sign company, answering service, etc?
A. A major part of running a successful business is working with the right people. Check out our resource page for Than’s recommendations on data list providers, sign companies, answering services and other tools and resources. These recommendations are updated over time to consistently bring you the best solutions for your company.
Q. What is your Refund Policy?
A. To read our full Refund Policy click here
Bootcamps
Q. What are the details on the next Bootcamp (i.e. Hotel Info, Airport Info, Starting/Ending Times, etc)
A. Bootcamp information on the FortuneBuilders.com website is the most up to date information available. To view this information go to www.FortuneBuilders.com and click on the “Seminars” tab. When information on an upcoming bootcamp is available it will be under the “Upcoming Events” section on the left side of the webpage. You will also be able to view future bootcamp locations and dates in the section below. Click here for the direct link to this page.
Q. I cannot attend the next Bootcamp. What do I do?
A. We understand that schedules change and sometimes you are not able to attend the next available bootcamp. If you cannot attend the next bootcamp you will be invited to attend future bootcamps until you do attend. Before every bootcamp there is an email sent out asking to confirm your attendance. You must click on this link to register for the event, if you do not click the link to register, you will receive another registration email for the next bootcamp. If you are already registered, please send us an email at Support@FortuneBuilders.com
Technical Issues
Q. I’m not receiving emails, am I on your email list?
A. There may be emails in your spam/junk box. Generally, if this is the case you are able to add us to your “contacts” by right clicking on the email address you received this email from (info@FortuneBuilders.com) and saving it to your Contacts. If you do not have any emails in your spam/junk box you will need to select the option in your email browser which adds the contact to your “whitelist”, or “friends” of contacts (people you actually WANT to receive email from). Every email provider is a little different, so here are a list of directions for widely used email providers :
In Microsoft Outlook:
Tools > Options > Preferences Tab > Email > Junk Email > Safe Senders (add this email to your list)
In Gmail:
Contacts > Add Contact > Add ME As A Contact Using THIS Email Address
In Hotmail:
Options > Mail > Mail Options > Junk Email > Protection > Safe List (add this email address to your list)
In Yahoo:
Add me to your contacts in your address book using this email address
Q. The video webinars are slow and choppy, is there anything I can do to fix this?
A. The best solution is to let the video downlaod first for few minutes, then you can watch it. Frequently, the speed of the video has nothing to do with internet speed but rather with the bandwith at which you are able to download content. I also recommend that you call your internet provider to see if they can upgrade your bandwith settings.
You can also try viewing the video at different times of the day. There are busy times on the internet that can eat up your bandwith and make the download slower. Typically after the work day is when most people go online (6PM – 12PM).
Q. I don’t hear any sound coming from the videos, but the video is playing.
A. You should first check if you are you able to play other videos on your computer with sound. Go to www.youtube.com and select a video to play.
If Yes: Check the volume on the video window and make sure it is not muted or turned all the way down.
If No: Check the volume on your computer and verify your speakers are connected and turned on. There should be a speaker icon on your lower toolbar near the time display. Click on icon to mute/unmute and raise the volume.
If you are still having trouble with the sound, download the newest version of Adobe Flash Player (ver. 10). Here is a direct link to this free download: http://get.adobe.com/flashplayer/?promoid=DXLUJ
Q. There is no video. I only see a small “X” in the upper left corner of the video player.
A. There may be a couple reasons for this:
1. Download the newest version of Adobe Flash Player (ver. 10). Here is a direct link to this free download: http://get.adobe.com/flashplayer/?promoid=DXLUJ
2. Check your internet security features. Your internet may be blocking the video from playing. Usually there will be a yellow bar at the top of your internet window that you can click on to unblock the security feature.
Wholesaling University
Q. Do Wholesaling U students will have access to the Scope of Work for Flip this House episodes?
A. Yes, here is the link to access these Scopes of Work: http://www.fortunebuilders.com/scope-of-work-directory/
Q. I do not see any forms or contracts in the classroom. Where would I get sales and assignment contracts?
A. You will find the forms and contracts in the Deal Evaluation/Acquisition section in a zip file under the Evaluating Deals Overview & Q&A video.
Q. Is there a way to download webinars to my MP3 player?
A. At this time, this option is not available. We are working on making this an available feature, and will notify you when there are any changes.
Q. Is there as place in the University to get our questions answered, like a biweekly Q&A call or email contact?
A. All real estate questions are to be directed to the Forum within Wholesaling University. All of these Forums are moderated by the professors and other students within the University. What Than and the other professors do is look at the Forum and pull together some of the most common questions to address on the various trainings that happen each month.
Likewise, we encourage you to participate in the Forum within the University because it really makes it a better experience for everyone. You will be blown away by some of the conversations that will go on within the forum.
Q. Is there a training sequence I should follow in the Classroom section? Top to bottom?
A. The best way to go about viewing the videos would be to use the either the home page or the calendar as a time-line of when each seminar took place. This way, you can view the webinars in the order in which they were aired. If you are interested in a specific topic go to the “Classroom” section to pick form a list of webinars that are grouped by topic.
RealeFlow
Q. I have not received my materials, email, or username/password for Realeflow.
A. Realeflow is a web-base database. This means that there will be no software package sent in the mail. Instead you will access your realeflow database by visiting www.realeflow.com and logging in with your username and password (The login is at the top right of the realeflow.com page). Information on how to register will be sent via email and once you submit your registration you will receive your username and password from Realeflow. It is highly suggested that you go through the “Classroom” video tutorials on the left side of the realeflow screen, which you will see after you log in. If you require technical assistance you can contact Realeflow’s customer support at support@realeflow.zendesk.com
If you have any further questions, please email us at support@fortunebuilders.com and we’ll be glad to assist you.
Q. I am trying to pick the best domain names for our squeeze pages.
A. Your domain names don’t necessarily have to relate to the name of your business. We suggest you check out www.Bustaname.com to help you with your search on a domain name. Additionally, we suggest going through the first DVD in the 8 Week Marketing Jumpstart. Than covers Setting Up your Marketing Foundation (including your domain names).
Q. How do I setup my Squeeze Pages with Realeflow?
A. Here is a link to the instruction page, which covers how to setup the Squeeze Pages with Realeflow: http://www.fortunebuilders.com/activating-setting-up-your-realeflow-standard-lead-capture-websites/
