Customer Support Team

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Carlee Koehler

Customer Service Manager

From:

Salt Lake City, Utah

Been with FortuneBuilders 2 years

Hobbies:

Bootcamps, Golfing, High-Fiving people I don’t know, giving everyone in the office a hard time. Cooking.

What were you doing before joining FB?

Coaching and Business Development

Why did you decide to work with FortuneBuilders?

I love how they treat people they do business with. I love how they treat their students and customers. I believe in surrounding myself with people I respect and want to be like, both personally and professionally. So, after working with the team from a distance for a several months, I knew I wanted to be a part of helping them grow. Fortunately for me, they liked the idea too.

What are you working on?

My biggest project right now is making sure our customers and students have a good experience communicating with us online.

What has been most rewarding about your FB experience?

Learning how to set goals with discipline that are measurable, attainable, and actually mean something to me personally. This has helped me progress in all areas of my life. That alone was worth the move.

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Joe Burns

Student Development /
Product Sales

From:

San Diego, California

Been with Fortune Builders over a year

Hobbies:

Hiking, Working out, listening to books on tape, and going to the Beach.

What were you doing before joining FB?

I was a branch Manager for one of the largest Mortgage Brokers in Southern California.

Why did you decide to work with FortuneBuilders?

After meeting everyone here, I knew, without a doubt, that this is where I needed to be. The level of knowledge, not only in Real Estate, but in life that Paul, Than, Konrad, and JD have giving me is something that I hold dear.

What are you working on?

Right now, my focus is on the product side of our business. We have all kinds of Real Estate Investment information for our students. So, what I do is find out what the students are looking to accomplish and match the best product to help them get to where they want to be.

What has been most rewarding about your FB experience?

Without a doubt, being able to see a student with no experience learn to and become financially independent through our systems.

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Jolene O’Toole

Office Manager and
Customer Service Representative

From:

Sarnia, Ontario CA

Newest member to the team

Hobbies:

I enjoy playing baseball, being active in the outdoors and spending time with family and friends.

What were you doing before joining FB?

Administration Assist for an Insurance Company. I have 15 years experience in various Administration and Customer Service roles.

Why did you decide to work with FortuneBuilders?

Because of the innovative culture, the good balance between work and life, the passion with which the FB team embraces these challenges is second to none. The staff are not only competent, but also friendly and open to knowledge sharing. It is never a problem to ask for help or advice. The possibility to work within different functions and create your own career path is also something I appreciate.

What has been most rewarding about your FB experience?

My roles have been both challenging and fun. Through these roles, I have grown immensely. I am accustomed to working in a fast-paced, results-driven environment, I am constantly impressed and encouraged by the talent here.

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Chase Hansen

Customer Support Representative

From:

Sandy City, Utah

Been with FortuneBuilders under 1 year

Hobbies:

I love to play and watch basketball, fast cars, having conversations with the students, and I really like to joke around with everyone.

What were you doing before joining FB?

I sold heavy-duty truck and auto parts and attended school.

Why did you decide to work with FortuneBuilders?

My brother, Randall Zorn, Mastery Director, had me come by to check out the office. I was very impressed with how close the FB family really is. From the student level to the FB level, there is a close family feel. The integrity and respect they show everyone from students to new job applicants is really unmatched by anywhere else I have worked. I also wanted to pursue a career, not just a job: this was a extraordinary place to achieve just that.

What are you working on?

I’m focused every day on creating a customer experience that you will never forget. I’m here to help you!

What has been most rewarding about your FB experience?

Than, Paul, Konrad and JD are in here working closely with everyone. They keep the integrity they have worked so hard to build and maintain in their business. They are so dedicated to creating lifestyle changes for anyone that will put in the hard work.

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