Matthew Burrell Matthew Burrell Victory

 

Matthew Burrell Matthew Burrell Victory

Navarre, FL

Type(s) of Victory: It was just awesome


Called AT&T today to add a phone line to our internet account after I saw a promotion for new customers online, but was told that I couldn't get that rate because I was an existing customer. After speaking with a few customer service reps and finally the "elevated claims team" using the techniques we learned at the Full Immersion weekend (is that the best you can do? Can you do any better than that?) I was able to negotiate a rate that was even lower than the new customer promotion and saved $180 over the next 12 months!



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