Customer Service & FAQs
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Q. I missed the teleconference / webinar where do I go to listen to the replay?
A. After every teleconference/webinar there will be an email sent out with instructions on how to listen to the replay. Please allow up to 2 business days for the replay to be posted. If you wish to replay a teleconference/webinar but have not received an email after 2 business days please check our Blog section on the FortuneBuilders website by clicking here. You can also access the Blog section by visiting the FortuneBuilders website, www.FortuneBuilders.com and then clicking the tab on the top of the site titled, “Blogâ€.
Q. What are the details on the next Bootcamp (i.e. Hotel Info, Airport Info, Starting/Ending Times, etc)
A. All the information on the FortuneBuilders.com website is the most up to date information available. To view this information go to www.FortuneBuilders.com and click on the “Seminars†tab. When information on an upcoming bootcamp is available it will be under the “Upcoming Events†section on the left side of the webpage. You will also be able to view future bootcamp locations and dates in the section below. Click here for the direct link to this page.
Q. I cannot attend the next Bootcamp. What do I do? (Not Registered)
A. We understand that schedules change and sometimes you are not able to attend the next available bootcamp. If you cannot attend the next bootcamp you will be invited to attend future bootcamps until you do attend. Before every bootcamp there is an email sent out asking to confirm your attendance. You must click on this link to register for the event, if you do not click the link to register, you will receive another registration email for the next bootcamp.
Q. I am registered to attend the next Bootcamp, but now I can’t attend. What can I do?
A. If you have already registered for a Bootcamp you will need to contact our office by Submitting a Customer Service Request to request that your registration be canceled. Once doing so, you will receive your registration email for the next bootcamp as that date approaches.
Q. What is your Refund Policy?
A. To read our full Refund Policy click here
Q. I haven’t received any emails from FortuneBuilders.
A. The most common problem when you are not receiving emails from us is that our emails will be filtered into your Spam or Junk Box. You will need to add “@FortuneBuilders.com†to your Safe Senders list (also referred to as Friend List or White List). It is good practice to also add us to your Contacts. Generally if you search your Spam/Junk Box and find an email from us (info@FortuneBuilders.com) you can right click on the email and select “add to Safe Sender list”. Every email provider is a little different, so you may want to read your Help Resource or have one of your TECH Savvy friends help you.
Q. I missed the teleconference / webinar where do I go to listen to the replay?
A. After every teleconference/webinar there will be an email sent out with instructions on how to listen to the replay.
Q. Who do you recommend as a data list provider, bandit sign company, answering service, etc?
A. A major part of running a successful business is working with the right people. Check out our resource page for Than’s recommendations on data list providers, sign companies, answering services and other tools and resources. These recommendations are updated over time to consistently bring you the best solutions for your company.
Q. I have not received my materials, email, or username/password for Realeflow.
A. Realeflow is a web-base database. This means that there will be no software package sent in the mail. Instead you will access your realeflow database by visiting www.realeflow.com and logging in with your username and password (The login is at the top right of the realeflow.com page). Information on how to register will be sent via email and once you submit your registration you will receive your username and password from Realeflow. It is highly suggested that you go through the “Classroom†video tutorials on the left side of the realeflow screen, which you will see after you log in. If you require technical assistance you can contact Tracy at 440-545-5727
Q. I purchased your product at an event and had the product shipped, what is the status of my shipment.
A. If you have purchased a product at an event but were unable to take the product home with you, your product will be shipped from our fulfillment house in Florida. Please allow 5-7 business days for your product to arrive. Once the shipment has been placed with our fulfillment company you will receive an email with your tracking number. If it has been longer than 7 business days and you have not received your product, please Submit a Customer Service Request
Support Request Center For Fortunebuilders Customers…
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